NOURISH WITH THE SEASONS POLICIES

Pricing & Payment Policy

PayPal: Australia’s favourite way to pay online. PayPal is a fast, easy and secure way to make payments online
Credit card/Debit card: Don’t have PayPal account? That isn’t a problem, as you do not require a PayPal account to use the Credit/Debit Card option.

What currency is used on the website?
All orders are calculated in Australian Dollars (AUD$).

Nourish with the Seasons reserve the right to:

  • Refuse of cancel any order without reason, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
  • Change pricing of products or shipping costs, at any time, without notice.

*Please note: All orders made on through Nourish with the Seasons are subject to availability of stock.

 

Additional information
In the event that you suspect you have placed a duplicate order, please email [email protected] immediately so that we can investigate the issues and have the duplicate order reversed before it is processed.

Returns and Exchanges
Your satisfaction is our satisfaction and we want you to love our products as much as we do!

On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Nourish with the Seasons as soon as possible at [email protected]

We do not offer returns under any circumstances. However if you feel that the item is not of merchandisable quality, you must notify [email protected] within 7 days of receiving the order.

The items are to be sent back to us at Nourish with the Seasons where we reserve the right to conduct a production and quality check of the product. If the item is deemed faulty or wrongly described by our team at Nourish with the Seasons, we will happily offer a replacement.

*Please note:

  • Nourish with the Seasons will not be responsible if there is a delay in delivery or not enough stock on hand to replace.
  • The customer will be responsible for the return shipping charge. For faulty or damaged goods, please include a copy of your postage receipt and if the product is deemed faulty by our team we will then credit the cost of postage back to you.
  • You will need to send the original copy of the receipt with your order.
  • In the event that the item is lost in transit, Nourish with the Seasons will not be held liable and therefore recommends that all returns are sent via registered post.

Shipping and Delivery
Nourish with the Seasons are committed to providing exceptional customer service and always endeavour to have your orders shipped as quickly and safely as possible. We offer shipping and delivery to all Australian addresses and P.O Boxes as well as International orders.

Domestic:
For all orders to an address in Australia, shipment will be via Fastway Couriers. For PO boxes within Australia, this will be automatically be identified by us when you order is received and shipped will occur via Australia Post’s service. Both services are fully trackable and include product insurance. All domestic orders sent via Fastway Couriers will require a signature upon delivery. In the event that an attempted delivery is made, you will be required to contact the company to organise a redelivery, pick up from depot or redelivery without signature.

Delivery times:

-Fastway Couriers: 2-10 business days depending on location

-Australia Post: 2-10 business days depending on location

*As each order is personally hand packaged, please allow 1-3 business days for handling. If delivery is outside of metro areas then longer delivery times will generally occur. If you require an express order or you haven’t received your order within 10 business days then please contact us at [email protected]

International:

We offer shipping to most destinations worldwide, with all deliveries including tracking services. All international deliveries are sent with DHL until they reach the destination country, where delivery will be completed by a partnered postal company.

Please note: that for International deliveries, a physical address must be provided as we do not deliver to P.O Boxes.

Estimated delivery times:

New ZealandAsia PacificWest EuropeNorth America & Middle EastRest of World
Estimated delivery time in business days*3-5 days5 -12 days5-12 days5-12 days8-14 days

 

*All international delivery times are based on historical performance from dispatch and do not include time for customs clearance which is outside of our control. As each order is personally hand packaged, please allow 1-3 business days for handling. If you require an express order then please contact us at [email protected]

 

Additional information:

 

The postal charge is for transport costs only and does not cover import liabilities that may be applied by the government of the destination county. Nourish with the Seasons does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstances will Nourish with the Season accept any orders back due to rejection of customs charges.

 

All international orders require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office.

 

Please note: Personal information supplied by you during the checkout process are the same address details used for shipment of the order. Incorrect information provided may result in delays, so please ensure you take care when ordering.

 

For any further questions please contact [email protected]

Security and Privacy Policy

 

We are committed to protecting and respecting your privacy and offer a secure network for your use.

 

Company details

Hannah Lee Polites

PO Box 146, Paradise Point, QLD. 4216. Australia

Email: [email protected]

ABN: 41640911014

 

Nourish with the Seasons

Hannah Lee Polites and Rachel Nicole Butler-Mader

Gold Coast, QLD, Australia. 4216

ABN: 21801851357

 

Terms and Conditions:

 

Terms of Agreement for online trading between Nourish with the Seasons (ABN 21801851357), (“Nourish with the Seasons “), Hannah Lee Polites (ABN: 41640911014) (“Hannah Lee Polites”) and The user of this website (“You/Your”) Your use of this Website and purchase of the Products is subject to these legally binding terms and conditions. Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

  1. PLACING AN ORDER AND PAYMENT

1.1 By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website, subject to any subsequent notification of price by Nourish with the Seasons to You in accordance with clause 1.5.

1.2 Payment must be made at the time of submitting the Purchase Order. Payment can be made by PayPal only. You warrant that You are the authorised user of the PayPal account used to complete payment.

1.3 All Purchase Orders placed through this Website are subject to confirmation and acceptance by Nourish with the Seasons. We will email you with confirmation of the receipt of Your Purchase Order, and then Acceptance by Nourish with the Seasons will be upon Your receipt of the email confirming despatch of the Product. Nourish with the Seasons may reject Your Purchase Order, and refund any payment made by You, at any time prior to Your receipt of this acceptance by Nourish with the Seasons.

1.4 The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by PayPal – your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your PayPal statement. The final charge to your PayPal account is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.

1.5 Nourish with the Seasons may vary prices in the event of price changes or mistakes on reasonable prior notice to You. If Nourish with the Seasons requests payment for increased prices, You may cancel the order by giving notice to Nourish with the Seasons, which must be received within seven days of the announcement of the increase.

1.6 The secure payment system is powered by PayPal Payment Systems. This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device, which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser (e.g. Netscape Navigator 3.0 or Internet Explorer Microsoft 3.0 and above). In Netscape you can determine whether encryption is active by looking at the little key in the lower left-hand corner of the Netscape window. A solid key indicates that the document is encrypted, while a broken key indicates that the document is not encrypted. In Microsoft Internet Explorer, a solid padlock will appear on the bottom right of the screen when encryption is in use.

1.7 Nourish with the Seasons reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.

1.8 The Website is owned and operated by Hannah Polites and Nourish with the Seasons. This Agreement supersedes all prior agreements and may be revised by Hannah Polites or Nourish with the Seasons from time to time.

1.9 This Agreement must be read in conjunction with the Privacy Statement. These documents form a part of this Agreement.

 

  1. PRIVACY STATEMENT

This Privacy Policy is intended to inform you of our practices regarding the collection, use and disclosure of any information we collect from or about you, whether through hannahpolites.com.au or by any other method. By visiting and/or becoming a member of hannahpolites.com.au you expressly consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, which forms part of the Terms and Conditions of Use of our web site.

 

2.1 What information we collect, and how we collect it

Personal information 
We collect personal information about you that you submit to us voluntarily through our web site or otherwise, for example when you subscribe or when you make a purchase. This personal information may include (but is not limited to) your name, your email address, your postal and billing addresses, your telephone number(s) and your payment information, which may include credit card/ paypal details. We may also request further optional information such as your date or year of birth, your gender and/or other demographic information and your personal preferences. We may also collect personal information about you, which you submit voluntarily by posting a comment on our blog or on our Facebook page. We advise you to limit the personal information that you publish in this way, since we cannot control any third party collection or use of any such information. We may also collect personal information about you through third parties, for example if we purchase access to a database to which you have provided your personal information and consented to its disclosure. Non-personal information 
We may collect non-personal information relating to your use of our web site. This might include (but is not limited to) your IP address, browser type and operating system. We may also use tracking technology (including cookies) to collect information about the date and time of your visit to our web site and details of which pages you viewed. Cookies are small pieces of information that a web site sends to your computer’s hard drive while you are viewing a web site. Cookies do not identify you personally, but identify your web browser. Cookies help us by providing information about how our web site is used. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). Most web browsers are set to accept cookies. You can disable cookies using your web browser’s help files, but this may affect the functionality of our web site and your ability to use our services.

2.2 Why we collect information, and how we use it

We collect your personal information for the primary purpose of facilitating your use of our web site, including your purchase of products. We use your personal information in a number of ways for this primary purpose, including (but not limited to) providing you with access to our web site, contacting you with details of our sales, processing any purchases you make and administering our dealings with you. We also collect your personal and non-personal information in order to improve hannahpolites.com.au by developing processes, products and services to better meet your needs. This might include de-personalising your personal information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis. We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes. We reserve the right to use your personal information to investigate any suspected breach of any of our Terms and Conditions or if we suspect that you are or have been engaged in any unlawful activity.

2.3 Disclosure of your information

We do not sell, rent, barter, trade or share your personal information with third parties for their advertising or direct marketing purposes. We may disclose your personal information in the following circumstances:
We may provide your personal information to third party service providers who perform functions for us or provide services to us, for example processing credit card transactions, sending emails, marketing or analysing data. In such cases, we take steps to ensure that our service providers do not use any personal information disclosed to them except for the purposes of providing the requested service to us. We may disclose your personal information to the police or any relevant authority or enforcement body (including your internet service provider) if we suspect you are in breach of our Terms and Conditions of Use or that you are or have been engaged in any unlawful activity and we reasonably believe this disclosure is necessary, or if required to do so by law. We may disclose your personal information as part of a sale or proposed sale of our business.

2.4 Third parties

Our web site may contain links to third party web sites, including Facebook, Instagram and other social media web sites. We are not responsible for the privacy practices of other web sites and this Privacy Policy does not apply to any third party web sites.

2.5 Opting out

You may opt out of receiving promotional communications from us at any time. Each time you receive a promotional communication, it will include instructions about how to unsubscribe from future promotional communications.
Alternatively you can contact us directly at [email protected], Even if you opt out of receiving promotional communications, you may still receive communications from us, for example administrative communications related to a purchase you make, or service announcements.

2.6 Changes to this Privacy Policy

We may update this Privacy Policy from time to time by updating this page. Continued use of our web site following such changes indicates your agreement to be bound by the updated Privacy Policy.

2.7 Contacting us and updating personal information

If you wish to cancel your subscription to hannahpolites.com.au and remove your personal information from our database (other than for legitimate record-keeping or business reasons), or if you have any questions or concerns about your privacy, you can contact us by email [email protected]

 

  1. LIMITATION OF LIABILITY

 

3.1 To the fullest extent permitted by law, Nourish with the Season’s liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of Nourish with the Seasons, to: a. in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and b. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.

3.2 Nourish with the Seasons exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if Nourish with the Seasons has been notified of the possibility of such loss or damage.

3.3 You agree that Nourish with the Seasons’ liability, if any, to You at law will be reduced by the extent, if any, to which You contributed to the loss.

  1. FORCE MAJEURE

4.1 Nourish with the Seasons will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond Nourish with the Seasons’ reasonable control.

  1. TERMINATION

5.1 Nourish with the Seasons reserves the right to terminate this Agreement at any time.

  1. INTELLECTUAL PROPERTY

6.1 Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

6.2 Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by Nourish with the Seasons and Hannah Polites.

6.3 Nourish with the Seasons’ and Hannah Polites’ trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by Nourish with the Seasons and Hannah Polites.

7.WEBSITE AVAILABILITY

7.1 From time to time down-time, either scheduled or unscheduled, may occur. Nourish with the Seasons and Hannah Polites will work within reason to ensure this amount of down-time is limited.

7.2 Nourish with the Seasons and Hannah Polties will not be held liable for the consequences of any down-time.

8.YOUR USE OF THE WEBSITE

8.1 You agree that You will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.

8.2 You will not violate or attempt to violate the security of the Website. You will not hack into the Website, Nourish with the Seasons’ or Hannah Polites’ computer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.

 

 

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